Can you notify me if you release new products or have a sale?

Of course! All you need to do is sign up for our newsletter, located at the bottom right of the page.

If an item is out of stock, how can I be notified when it is available for purchase?

Easy! If the product is currently unavailable, there should be a "EMAIL WHEN AVAILABLE" button on the product page. Simply click this button and submit your email address. You will be notified immediately when the item is back in stock.

How do I reach customer support?

The best way to speak with a customer support representative is to fill out and submit our Contact Us form.

Do you offer military discounts?

Yes! Our customer service department will need to verify your military status. Please use the Contact Us form, include that you are military, and a customer service rep will follow up with you.

How do I keep track of my order and shipment?

You will receive an email confirmation when your order is submitted. The order confirmation will summarize the items purchased, total amount of the purchase, payment method, shipping method and shipping address. Once your order ships, you will receive a shipment confirmation email, which will include your tracking number. If you do not receive an order or shipping confirmation email, check your spam or junk email folder first, then contact us by email at orders@dockslocks.com . You can also view tracking numbers once your order has shipped by logging into your customer account.

Are there any shipping restrictions or limitations?

No. There are no shipping restrictions or limitations. DocksLocks ships all products to all locations, including Hawaii, Alaska, all International locations and PO boxes. Please refer to our Shipping Info page for more details.

Does DocksLocks ship to international locations?

Yes. DocksLocks ships to all international locations. Please refer to our Shipping Info page for more details.

Does DocksLocks ship to PO boxes?

Yes. DocksLocks ships to PO Boxes. Please refer to our Shipping Info page for more details.

Are shipping charges refundable if I request a return?

All shipping costs paid during your original purchase are non-refundable.

How long do I have to return my purchase?

The DocksLocks Return Policy lasts 30 days - if 30 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange. Please refer to our Return Policy for more details.

How do I request a return?

To initiate a return and obtain an RMA number, please go to the returns page and click "Start a return" form and provide your order number and the specific products you need to return (if you are not returning all products purchased). PLEASE NOTE: All returns must be approved in advance and must include a supplied Return Material Authorization (RMA) number. Returns received outside of the allowed return window or without an RMA number are not eligible for a refund.

Do I have to pay for return shipping?

For all eligible domestic orders, return shipping is FREE! We will provide a pre-paid return label. For international orders, customers are responsible for return shipping – all duties, fees and taxes must be pre-paid. We are unable to accept C.O.D. You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

How will my refund be issued?

All refunds are issued to the original form of payment, no exceptions.

Are shipping costs refundable?

All shipping costs paid during your original purchase are non-refundable.

When will I receive my refund?

Once your return is received, we will inspect it to determine if your return is eligible for refund. If you are approved, then your refund will be processed. Please allow 3-5 business days for a credit to be applied to your credit card or original method of payment. If you are experiencing a significant delay in receiving your refund, first check your bank account. Then contact your credit card company and next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here .

Can you provide a video demonstrating how to use your SUP paddleboard and surfboard security system?

Of course! Please see our detailed video here .

What keeps the Jaws Lock secured and closed?

The cable going through the metal ring keeps the jaws closed, and thereby locked. When you push the ring into the base/housing of the Jaws, it extends the Jaws and allows the metal tip to open. When you pull the ring out of the base/housing, then the jaws will close. When the cable is run through the ring, you are unable to push the ring into the base/housing.

What can you secure you SUP paddleboard or surfboard to?

Just about anything - a roof rack, dock piling, tree, park bench, bike rack, you name it. As long as you find a secure and stationary object, your board will be secure.

Can you secure multiple boards?

Yes! this is one of the unique characteristics of the DocksLocks Security system. As long as you have one Jaws Lock per board, you will only need one security cable, assuming the cable is the correct length. Simply attached a Jaws Lock to each board, then run the security cable through each Jaws Lock.

What part of the board does the Jaws Lock attach to?

There are two options. First, the Jaws Lock can attach to an installed fin box cleat. These are included with systems and also sold separately. We recommend this method as it is the most secure. The second option is a leash plug bar. Keep in mind, the Jaws Lock will only work on metal leash plug bars. While very convenient, we do not recommend the leash plug as the attachment point during long term storage.

Do you need to remove the Jaws Lock before using your board?

Not necessarily, but we certainly do not recommend surfing or paddleboard with the Jaws Lock attached to your board. Remember, the Jaws Lock will only be secured to your board if a security cable is running through the metal ring at the top of the Jaws. In this case, the security cable would be dragging or banging against your board. If you remove the security cable, then the Jaws Lock will not be secured to your board, fall off and then most likely be lost.

Is the SUP Paddleboard and Surfboard security system weatherproof?

Yes! All components of the security system, including the paddle lock in the Deluxe system, are made from weatherproof materials.

Can someone just use a screwdriver to remove the fin box cleat?

The Fin Box Cleat uses a one-way tensioner screw. While this can technically be removed, it requires a lot of patience and specific tools. This is why we recommend that you are certain of the position of the fin box cleat before tightening the screw.

Do you have to remove your leash to be able to attach the Jaws Lock?

No. As long as enough of the leash plug bar is exposed for the tip of the Jaws Lock to attach to, you do not need to remove your leash.

How do you reset the combination lock security cable?

The combination lock is easy to change and lock/unlock. Detailed instructions are included with each purchase. You can also find the directions here .

What happens if I forget my combination?

The only way to unlock our combination locks is with the code you set. If we had a master code or skeleton key, it would significantly reduce the security of our cables and locks.

What length cable do I need?

This all depends on your particular situation. You will need to measure the length through which you intend to use the security cable. Do not forget that the security cable will need to circle back to the beginning for the male and female ends of the lock to meet. The longest security cable we currently offer is 25ft. If you need a longer security cable, our combination lock cables can be daisy chained together. And remember, measure twice to ensure accuracy.

Will DocksLocks security cables fit through narrow spaces?

Most DocksLocks security cables are uniquely designed to fit though narrow spaces. Unlike most security cables, the male end of the cable is the same diameter as the cable itself allowing the cable to pass through narrow spaces such as kayak and paddleboard scupper holes. However, not all DocksLocks security cables feature this design. For example, the security cables with looped ends. Please refer to the specific product page for more details.

What can a DocksLocks security cable be used on?

DocksLocks security cables can be used in a variety of situations to secure a variety of items from theft. Secure items such as bikes, bicycles, kayaks, scooters, tools, toolboxes, garages, motorcycles, ATVs, coolers, sports equipment and more!

What is the purpose of the vinyl coating on the exterior of the security cables?

The vinyl coating provides multiple benefits to DocksLocks security cables. First, the vinyl coating enhances the weatherproof characteristics of the cable and further protects the cables from the elements and corrosion. Second, since braided steel is not soft or forgiving when it comes into contact with another object, the vinyl coating prevents the cable from scratching or damaging the items you are securing. Finally, the classic blue vinyl coating to DocksLocks security cables gives them a unique and appealing look while putting thieves on notice that the item is secured.

Why does DocksLocks use braided steel?

Braided steel offers significantly more strength and cut resistance, thereby maximizing theft prevention. More specifically, braided steel is less susceptible to shearing and has extremely high tensile strength.

Can DocksLocks security cables secure bicycles?

Yes! DocksLocks security cables are a proven theft deterrent for bicycles. Not only are the cables flexible and easy to maneuver through and around a bike, but the weatherproof and durable characteristics of DocksLocks security cables allow you to use the security cable without fear of corrosion.

Are DocksLocks security cables weatherproof?

All DocksLocks security cables are weatherproof and designed to withstand the elements. The locking mechanism on some cables are weather resistant and will need additional care to ensure a long lifespan. We recommend rinsing the locking mechanism with fresh water when exposed to salt water and applying a water-repelling lubricant (such as WD40). Refer to the product page for care instructions.

What is the purpose of the coiled security cable?

The coiled cable allows the cable to contract, which allows for easy storage and prevents excess cable from dragging while in use. For example, imagine using the security cable on the top of your car. While driving, the coiled cable will not bounce around and potentially damage your car because it is coiled up, whereas the straight security cable will potentially move around. However, some people prefer the straight cable since it is easier to maneuver through multiple openings. The decision between straight or coiled cable ultimately comes down to the specific need and item you are securing and personal preference.

How thick are DocksLocks security cables?

Please refer to the product page for the thickness of a specific security cable. Most DocksLocks security cables are 10mm thick. However, this may vary.

Do you offer extra keys for the key lock?

Each security cable with key lock includes 2 keys. We do not sell or offer additional keys.

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